Policies
Free shipping over $50, discreet packaging, and a hassle-free 30-day return policy. We want every order to be perfect.
| Method | Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 5–7 business days | Free on orders $50+, $4.99 below |
| Express Shipping | 2–3 business days | $9.99 |
| Overnight Shipping | Next business day | $19.99 |
Orders are typically processed and dispatched within 1–2 business days. You will receive a tracking number via email once your order ships.
Not the right fit? No problem. Return any eligible item within 30 days of delivery.
Email us at returns@velura.co within 30 days of delivery. Include your order number and the reason for your return.
We will email you a prepaid return shipping label within 1 business day. Print it and attach it to your package.
Drop off your package at any USPS or UPS location. Make sure all items are unworn, unwashed, and have original tags attached.
Once we receive and inspect your return, your refund will be processed within 3–5 business days to your original payment method.
Yes! Mention your preferred size when initiating your return and we will send the replacement as soon as we receive your return.
For hygiene reasons, opened or worn underwear cannot be returned. All shapewear and lingerie must be tried on over underwear with tags attached.
We currently ship within the United States and Canada. International shipping is coming soon.
Yes. All orders arrive in plain kraft boxes or poly mailers with no branding or indication of contents on the outside.